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The technical support is focused on providing a timely solution to possible failures that arise in the platforms, services or assets of our clients; the reported cases will receive the highest priority over the other services.
The customer service is focused on providing advice by means of a constant accompaniment in the knowledge and use of the platforms, services or assets of our clients in order to clarify the doubts that arise or provide a complete training of our products.
Requests for new or changes; in the platforms, services or assets by our customers can generate additional costs for which the service desk will forward and generate the necessary scaling to facilitate their attention, response and solution.
